1) About Us

About BivaSoul
BivaSoul is a POD (Print‑on‑Demand) and fulfillment brand providing design‑to‑delivery solutions for international merchants. We combine creative production with disciplined logistics—receiving, warehousing, pick‑pack, labeling, and global shipping through trusted carriers.

Our Mission
Enable entrepreneurs and brands to launch and scale merchandise without inventory risk, while customers receive consistent quality and on‑time delivery.

What Makes Us Different

  • Quality Controls: fabric GSM checks, color fastness tolerance, print alignment ±3mm, size variance ±1cm, 2‑step visual inspection.
  • Operational Discipline: batch tracking, photo proofing on request, lot separation for reprints, and barcode‑based packing.
  • Network Flexibility: multiple production nodes in Asia to balance lead time and cost.
  • Clear Communication: 24–48h support response, production ETAs, and proactive delay alerts.

Where We Operate
We coordinate production and fulfillment primarily across Asia with worldwide shipping coverage.

2) Services

2.1 Print‑on‑Demand (POD)

Products: apparel (tees, hoodies, sweatshirts), drinkware (mugs, tumblers), accessories (tote bags, caps), wall art (posters, canvas), and promotional items on request.
Techniques: DTG, DTF, sublimation, embroidery (select SKUs).
Lead Time: standard production 3–5 business days; complex embroidery 5–7 business days.
Minimums: no MOQ for standard SKUs (MOQ may apply for specialty items).
Packaging: poly mailers or cartons; fragile items with protective inserts; custom inserts available.

2.2 Fulfillment (FF)

Inbound Receiving: carton count, damage check, SKU labeling (if required).
Storage: racked or shelved storage charged monthly by volume/SKU.
Pick & Pack: barcode scanning, order consolidation, kitting on request.
Shipping: economy, standard, and express options; DDP/Delivered Duties Paid available for select lanes.
SLA Targets: pick‑pack within 1–2 business days for stocked items; same‑day cut‑off at 14:00 (GMT+7) when capacity allows.

2.3 Add‑Ons

  • Brand labels & neck tags (subject to MOQ).
  • Custom packaging, cards, and gift notes.
  • Photo proofing and sample production.
  • Bulk B2B dispatch and event logistics.

3) How It Works

  1. Submit Requirements: share SKUs, sizes, artwork, destinations, and volumes.
  2. Get a Quote: we map production and lanes, then confirm prices and ETAs.
  3. Production / Inbound: POD manufacturing or inbound receiving for stocked items.
  4. Pick, Pack, Ship: QC, packing, labeling, and handover to carriers.
  5. Track & Support: order tracking links; proactive notifications if exceptions occur.

Typical Timelines
POD production: 3–5 business days → Domestic handover: +1 day → International transit: 7–14 business days (lane‑dependent). Peak seasons may extend transit times.