Privacy Policy

July 01, 2025

Overview
We collect and process personal data to fulfill orders, provide support, and improve our services. By using this site, you consent to this Policy.

Data We Collect

  • Identity & Contact: name, email, phone, shipping/billing address.
  • Order & Payment: items ordered, amounts, and payment method (processed by third‑party gateways—we do not store full card details).
  • Technical: IP address, device/browser info, cookies, and analytics events.
  • Communications: support messages and related attachments.

Legal Bases (where applicable)
Contract performance; legitimate interests (operations, fraud prevention); consent (marketing); legal obligations.

How We Use Data

  • Process payments and fulfill orders.
  • Provide customer support and notify you about order status.
  • Improve website reliability and user experience.
  • Comply with laws and enforce our Terms.

Sharing & Sub‑Processors

  • Payment processors and anti‑fraud tools.
  • Production & fulfillment partners (e.g., Bambooz, Ubox, 9 Winds) and shipping carriers.
  • Cloud hosting and analytics.
    We never sell your personal data.

International Transfers
Your data may be processed in countries outside your residence. We use contractual safeguards where required.

Retention
Order records are kept for up to 7 years or longer where law requires. Support tickets are kept for operational needs.

Your Rights
Access, correction, deletion, portability, restriction, and objection—subject to law. To exercise rights, email [email protected] or [email protected].

Security
SSL/TLS, role‑based access, least‑privilege policies, and regular access reviews.

Cookies
We use essential cookies (security, cart), functional cookies (preferences), and analytics cookies. You can manage preferences via your browser or our cookie banner if enabled.

Contact Info:
BIVA SOLUTION GLOBAL LLC
US Address: 5830 E 2ND ST, STE 7000 #25508 CASPER, WY 82609, US
Email: [email protected]

Binh Nguyen, Manager
Email: [email protected]
Phone: +84 967605405
Vietnam Address: Kp Hiep Luc, Dinh Quan town, Dinh Quan district, Dong Nai Province, 76700 Vietnam


Huy Phan, Sale
Email: [email protected]
Phone: +84 379405150
Vietnam Address: Tan Ha, Da Quyn, Duc Trong District, Lam Dong Province, 66800 Vietnam