Q: Do you support custom branding?
A: Yes. Neck labels, custom inserts, and branded packing are available for select SKUs and MOQs.

Q: What are the average delivery times?
A: Asia 3–8 business days, NA/EU 7–14, RoW 10–20 after dispatch, subject to carrier and customs.

Q: Do you offer bulk or B2B shipments?
A: Yes. We can consolidate pallets/cartons and schedule freight on request.

Q: How do I file a damage/defect claim?
A: Email [Support Email] within the claim window with photos and order ID. We’ll reply within 24–48h.

Q: Can I cancel an order?
A: Cancellations are possible before production/packing begins. Once printed or dispatched, cancellations are not guaranteed.