BivaSoul – Shipping & Delivery Policy

Last updated: June 01, 2025

Who we are
BivaSoul (“we”, “us”, or “our”) is a print‑on‑demand (POD) brand. Orders are produced after purchase and fulfilled by vetted third‑party manufacturing partners (“Fulfillment Partners”).

Order processing time

  • Processing begins after payment is confirmed and the order passes our fraud screening.
  • Standard processing: 2–5 business days.
  • During peak seasons or sales, processing may take up to 7–10 business days.

Production & fulfillment

  • Products are made to order. Minor variations in color/placement may occur due to manufacturing processes.
  • In some cases, your order may ship in multiple parcels if items are produced at different facilities.

Shipping methods & timeframes

  • United States (domestic): 3–8 business days after production.
  • International: 7–21 business days after production (country‑dependent).
  • Shipping times are estimates and exclude processing/production time. We do not guarantee delivery dates.

Tracking

  • A tracking link is emailed once a label is created. Please allow 24–48 hours for scans to appear.
  • If tracking has no movement for 7 business days (US) or 12 business days (international), contact us.

Shipping fees

  • Rates are calculated at checkout based on weight, destination, and carrier rates.
  • Promotional free shipping (if any) applies after discounts and before tax.

Wrong/insufficient address

  • Customers are responsible for entering a complete and correct address.
  • If an order returns due to an incorrect or undeliverable address, we can reship for an additional shipping fee.
  • Address changes are possible only before production starts; contact support immediately.

Lost, delayed, or stolen packages

  • If a package shows “delivered” but you cannot locate it, please check with household members/neighbors and contact the carrier.
  • We may offer a one‑time courtesy replacement at our discretion after a basic investigation.
  • Severe weather, customs inspections, strikes, or peak‑season volumes may cause delays that are outside our control.

Customs, duties & taxes (International)

  • International shipments may be subject to import duties, VAT, and fees levied by the destination country. These are the recipient’s responsibility.
  • We do not control customs processing times.

Service areas

  • We currently ship to most countries. We do not ship to embargoed or restricted destinations. If your country is unavailable at checkout, we cannot ship there at this time.

Order status & support

  • For any shipping issues, please email info below with your order number and tracking link.

Contact Info:

BIVA SOLUTION GLOBAL LLC
US Address: 5830 E 2ND ST, STE 7000 #25508 CASPER, WY 82609, US
Email: [email protected]

Binh Nguyen, Manager
Email: [email protected]
Phone: +84 967605405
Vietnam Address: Kp Hiep Luc, Dinh Quan town, Dinh Quan district, Dong Nai Province, 76700 Vietnam


Huy Phan, Sale
Email: [email protected]
Phone: +84 379405150
Vietnam Address: Tan Ha, Da Quyn, Duc Trong District, Lam Dong Province, 66800 Vietnam